ZARA Employee Review

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進升機會良好
Section manager (Former Employee) –  hong kongNovember 28, 2013
在zara工作總是要很快速,不能有一刻停下來,在入職不久,經理便會因應有潛能的同事加以培訓,例如:同事很有fashion sense,經理會教導一些貨場擺位的知識與技巧,令這位同事對擺位有深入的認識,再從各方面入手,人事管理、溝通技巧、貨量控制、生意分析...等等。
雖然培訓的時間很長,但只要自己願意付出,公司必定會給予機會!
在這些年間,學會了很多以上的技巧,雖然是一間zara不是著重在customer servise 的公司,其實近年已努力改變,作為section manager,亦要從過往的習慣中改變,除了一貫的快速外,還要把CS重要性慢慢地傳送到他們的腦海中。亦因為我屬於童裝的關系,很多都是由家長替小朋友挑選衣服,如果沒有售貨員將貨品推介,就會令生意流失,所以CS是絕不能缺少的,而zara也沒有一套指引怎樣去做CS,我也只能用到從前公司所學的CS來教導同事們。

在工作中,總會遇到困難,當中最困難的是離職的高峰期。
從前沒有雙糧的制度,是近這兩年才有的,但是每縫出雙糧的日子後,便會出現離職潮,這時間仕氣會很低落,這時候,便要教leader 和responsible,當聽到有同事有離職的打算、或者對工作的不滿時,不可以不理會或者附和,因為這樣只會令謠言越來越多。要令同事對公司有信心,先要細心觀察,了解每位同事的特質,再加以發揮,做得好的時候,要加以表揚,令他們在工作上找到成功感、存在感。當然我們工作時要公平,我們給他們分配的工作量和時間也要成正比。做錯時,不可以只顧責備,要找出問題的根源,對証下藥,與同事們一起解決困難,這樣才可以令人心歸向。

最有趣的事情,就是曾經遇到一位客人,他想買一些衣服送人,希望我們可以替他挑選,當時他也沒有什麼頭緒挑些什麼,於是我便透過問題去了解他想送的人的喜好,從而再配襯一套套的衣服供他選擇,雖然最後不是買了很多東西,但過後,他竟然叫他的秘書打電話到鋪,詢問當日有接觸過他的同事名字,再寫信表揚。這令我覺得我們的努力是沒有白費的,而願意因為我們的服務而拿起支筆的人也很少,所以真的很感動!
Pros
員工褔利
Cons
公佣制度
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Teamwork and patience
part time (Former Employee) –  香港August 14, 2019
Because I am part-time, I didn't participate in too many in-store jobs, most of them in the fitting room. But I learned teamwork here. The teamwork is need where ever you work. If not, the store will be messy and not especially this busy big company.I need to face different types of customers, They are unreasonable, uncooperative, but i must always smile, because this is my job.
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Nice colleague relationship
part time assitant (Former Employee) –  TSTAugust 13, 2019
Decent workplace
Good colleague and supervisors, who providing lots of support and joyful experience during work.
Nice work arrangement and decent flexibility
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Overall rating

3.8
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3.5Work/Life Balance
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