Telebet Service Assistant (Former Employee) – Shatin – July 8, 2018
- Involved in answering phone calls from customers to provide relevant tele-bet services - Contribute to provide appropriate services - Responsible for using being equipment to assist customers in gambling and responding to their questions - Building my problem solving skills
Membership Assistant (Part Time) (Current Employee) – Happy Valley, Hong Kong Island – August 10, 2017
The career experience of The Hong Kong Jockey Club enriched my knowledge and also my personal value since there are different types of works I need to do like dealing with the data entry whilst serving the customers in retailing. On the other side, the job had trained my personal communication skills since I was a passive and not talkative person but the job had changed myself in a positive way as I can now actively talk for the customers and also the colleagues.
Customer Service Assistant (Former Employee) – Hong Kong – March 23, 2016
· Cater customer need and manage over 9000 customers · Deal with different bet rules ( over 30 types) · Attending training courses to have good preparation · Provide tailor made suggestion by understanding customer request