Through my experiences at several establishments, I have acquired a diverse set of hospitality oriented skills that i believe will benefit at 5 start international hotel as a potential employee. I have experience ranging from up-selling products to finalizing and scheduling floor plans and table bookings. I am very familiar with opening and closing receptionist duties such as submitting daily revenue reports. I have exceptional communication skills from responding to client inquiries in regards to services offered or customer complaints.
I believe i have excellent customer service skills, the ability to multi-task, remain composed under a high stress and pressure environment, reliable, flexible, possess an enthusiastic personality, multilingual in Cantonese, Mandarin, and English. I am also very fluent with MS word and excel.
I believe that i can contribute to Food and Beverage Team as i have a very strong desire for customer satisfaction and enjoy the fast pace and challenging environment .Through my years of experience in the hospitality setting, I have build up confidence in not only presenting myself in front of people, but understand the importance that I represent the company as a whole.