In Hyatt Regency, concierges play an important role in guest service operation as we are responsible for porters, door-persons and solving customers inquiry on local knowledge, transportation, and hotel facilities.
During my internship, I learned that interacting with customers is important as small conversations can go a long way. This is because - more... it provides guests a sense of belonging and make the service more personalized.
Workplace culture really did empower their staff to care for people so they can be their best.
The overall experience is fun as I get to meet different people f ... - less