British Council
British Council Employee Reviews
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Great place to work
Professional, helpful organization with a great work ethic and great facilities. Good students and a strong sense of professional development for staff
good
British Council is a worldwide learning centre. They provide a good environment for employees and I have a nice experience there.
Micromanagement, Poor Communication, Unproductive use of Employee, Lack of Honesty and Trust
The title of this review sadly only reflects some of the issues in the British Council.
The issues are predominately from the Sales and Customer Management within the British Council Hong Kong offices. Firstly the perks are 19days paid annual leave, full medical and benefits, and a comfortable office environment.
The downside of it all, seriously poor management with little to no managerial skills in running a sales or service team. Starting from the Head of Sales, down to the so-called Sales / Assistant Managers & Customer services ops managers whos daily job is to sit and watch and micromanage.
Customer operations manager & assistant managers do not deal with complaints from customers. They wonder why staff turnover is an issue. No sense of progression and forever in a sad dead end job.
Sales managers have no skills or idea what and how to motivate a team. Even worse proven in our smaller centre in TST. Head of sales cannot set realistic targets and lack hugely in communication skills. Office with many people do not interact with each other. There is no sense of working together or as a team.
A typical day involves sitting at the counter and waiting for students to turn up. Complete a test and hoping they buy a course from us.
What I've learned is that even a huge brand name like the British Council, it can still be managed by unskilled unprofessional managers.
The issues are predominately from the Sales and Customer Management within the British Council Hong Kong offices. Firstly the perks are 19days paid annual leave, full medical and benefits, and a comfortable office environment.
The downside of it all, seriously poor management with little to no managerial skills in running a sales or service team. Starting from the Head of Sales, down to the so-called Sales / Assistant Managers & Customer services ops managers whos daily job is to sit and watch and micromanage.
Customer operations manager & assistant managers do not deal with complaints from customers. They wonder why staff turnover is an issue. No sense of progression and forever in a sad dead end job.
Sales managers have no skills or idea what and how to motivate a team. Even worse proven in our smaller centre in TST. Head of sales cannot set realistic targets and lack hugely in communication skills. Office with many people do not interact with each other. There is no sense of working together or as a team.
A typical day involves sitting at the counter and waiting for students to turn up. Complete a test and hoping they buy a course from us.
What I've learned is that even a huge brand name like the British Council, it can still be managed by unskilled unprofessional managers.
Cons
Poor Management
Relatively high rank of salary
Relatively high rank of salary compare to the marketing price of part time
great learning organization
Great learning organization and environment. Fun and stress free with flexible working hours!
Work-life balance
Excellent medical benefit and annual leave. If one is looking for a stable job without keen competition, this is the place to be. On the other hand, if looking for career advancement, the career path here is not so clear and promising.
Immerse yourself with the British National curriculum
Immerse yourself with the British National curriculum, teaching assistants are not professional enough. Many of them do not study education or want to become teachers.
A varied and vibrant working environment
A varied and vibrant working environment, where the staff were encouraged to cooperate, and assist in with the enhancement of the teaching pedagogy and practices implemented within the institution.
There was a substantial amount of report writing during the year, but this was used as a means of ensuring that the learners were aware of their progress throughout, and also provided them with essential feedback, of which could be used as a tool for their personal learning growth and improvement.
Due to the large number of staff working within the institution it was often a little impersonal, but the willingness of most of the staff to aid and assist each other encouraged a mutually beneficial climate.
The ability to live and immerse oneself within another culture's working environment and and meet all of the challenges that it entailed, encouraged self improvement and a large number of learning opportunities which could be taken and used in a plethora of other future situations.
There was a substantial amount of report writing during the year, but this was used as a means of ensuring that the learners were aware of their progress throughout, and also provided them with essential feedback, of which could be used as a tool for their personal learning growth and improvement.
Due to the large number of staff working within the institution it was often a little impersonal, but the willingness of most of the staff to aid and assist each other encouraged a mutually beneficial climate.
The ability to live and immerse oneself within another culture's working environment and and meet all of the challenges that it entailed, encouraged self improvement and a large number of learning opportunities which could be taken and used in a plethora of other future situations.
Pros
autonomous working
Cons
extensive termly reports