British Council Employee Reviews

Found 9 reviews matching the search See all 697 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good
Teaching Assistant (Current Employee) –  Admiralty, Hong Kong IslandFebruary 20, 2019
British Council is a worldwide learning centre. They provide a good environment for employees and I have a nice experience there.
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Micromanagement, Poor Communication, Unproductive use of Employee, Lack of Honesty and Trust
Customers Service & Sales (Former Employee) –  HONG KONG, HKMay 7, 2018
The title of this review sadly only reflects some of the issues in the British Council.

The issues are predominately from the Sales and Customer Management within the British Council Hong Kong offices. Firstly the perks are 19days paid annual leave, full medical and benefits, and a comfortable office environment.

The downside of it all, seriously poor management with little to no managerial skills in running a sales or service team. Starting from the Head of Sales, down to the so-called Sales / Assistant Managers & Customer services ops managers whos daily job is to sit and watch and micromanage.

Customer operations manager & assistant managers do not deal with complaints from customers. They wonder why staff turnover is an issue. No sense of progression and forever in a sad dead end job.

Sales managers have no skills or idea what and how to motivate a team. Even worse proven in our smaller centre in TST. Head of sales cannot set realistic targets and lack hugely in communication skills. Office with many people do not interact with each other. There is no sense of working together or as a team.

A typical day involves sitting at the counter and waiting for students to turn up. Complete a test and hoping they buy a course from us.

What I've learned is that even a huge brand name like the British Council, it can still be managed by unskilled unprofessional managers.
Cons
Poor Management
Was this review helpful?Yes 9NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Relatively high rank of salary
Customer Management Assistant (Current Employee) –  Admiralty, Hong Kong IslandJuly 31, 2017
Relatively high rank of salary compare to the marketing price of part time
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
building cultural relations and creating opportunities worldwide
N/A (Current Employee) –  Hong Kong IslandMay 22, 2017
building cultural relations and creating opportunities worldwide
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great learning organization
TA (Current Employee) –  Admiralty, Hong Kong IslandJanuary 18, 2017
Great learning organization and environment. Fun and stress free with flexible working hours!
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Work-life balance
English Services Advisor (Former Employee) –  Admiralty, Hong Kong IslandJanuary 12, 2017
Excellent medical benefit and annual leave. If one is looking for a stable job without keen competition, this is the place to be. On the other hand, if looking for career advancement, the career path here is not so clear and promising.
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Immerse yourself with the British National curriculum
Teaching Assistant (Former Employee) –  Admiralty, Hong Kong IslandJune 19, 2016
Immerse yourself with the British National curriculum, teaching assistants are not professional enough. Many of them do not study education or want to become teachers.
Was this review helpful?YesNo 2Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A varied and vibrant working environment
Teacher of English (Former Employee) –  Hong KongNovember 24, 2015
A varied and vibrant working environment, where the staff were encouraged to cooperate, and assist in with the enhancement of the teaching pedagogy and practices implemented within the institution.

There was a substantial amount of report writing during the year, but this was used as a means of ensuring that the learners were aware of their progress throughout, and also provided them with essential feedback, of which could be used as a tool for their personal learning growth and improvement.

Due to the large number of staff working within the institution it was often a little impersonal, but the willingness of most of the staff to aid and assist each other encouraged a mutually beneficial climate.

The ability to live and immerse oneself within another culture's working environment and and meet all of the challenges that it entailed, encouraged self improvement and a large number of learning opportunities which could be taken and used in a plethora of other future situations.
Pros
autonomous working
Cons
extensive termly reports
Was this review helpful?Yes 1NoReport

See more British Council reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at British Council. Our community is ready to answer.

Ask a Question

Overall rating

4.2
Based on 697 reviews
5348
4216
395
225
113

Ratings by category

4.1Work/Life Balance
3.8Salary/Benefits
3.7Job Security/Advancement
3.9Management
4.1Culture

British Council Reviews by Location