Challenging Sales Environment
AM - Senior Account Executive (Current Employee) – San Diego, CA – January 29, 2015
A typical day in the life of an Account Executive involves contacting clients by email/phone, scheduling appointments, resolving customer service issues, revising websites, monitoring online campaigns, prospecting, preparing for the sales call, closing the sale, and submitting paperwork. There is never a dull moment and always something new to learn. The company offers excellent ongoing training. The best part of this job though is finding out that you have made a difference in the life and/or financial success of a client. I have developed long-term business relationships with some amazing business owners and managers that I look forward to visiting each campaign. Working virtually, there is less face-time and contact with team members, colleagues and managers, which has its pros and cons. Love and miss working with many great U.S. employees who have been replaced with overseas representatives. This has created some unexpected challenges in communication and workflow we are learning to adjust to and accept. The company is doing it's best to replace print revenue losses with digital solutions. It seems that volume has become increasingly more important than quality, so it is up to the rep to balance both and act as a liaison between the client and company to manage expectations and satisfy customer needs.
Rapidly changing environment; flexibility; great co-workers; work from home, ongoing training
Outsourcing operations outside U.S.; "Right-Sizing" has created a sense of instability